| PRIVACY
POLICY: |
|
Heirloom Roses respects your
right to privacy. |
| Heirloom Roses
respects your right to privacy and believes in keeping
your personal information confidential. Information
you provide us will only be used to enhance your
shopping experience and our record keeping. It is
our policy to not share any information provided
to us by you with anyone else.
To process your order we will need your name,
e-mail address, shipping address, credit card
number, and expiration date. Our secure server
is designed to protect this information.
We may, from time to time, e-mail Louise's Rosy
Newsletter and any Specials we offer. If you
do not want this service, please let us know. |
 |
| HEIRLOOM
OWN ROOT ROSES: |
- HEALTHIER PLANTS
- NO VIRUS
|
- MORE BLOOMS
- MORE WINTER HARDY
- NO ROOT STOCK SUCKERS
|
|
| Our own-root
roses are first year plants grown and shipped in
special 6" deep pots, designed for tree seedlings,
so that they may develop a strong root system and
have no transplant shock as bare-root roses experience.
The own-root roses you will receive are smaller than
budded roses and grow very rapidly. |
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| PAYMENT: |
| Payment is due in full and will be charged at the time of order entry. We accept checks, money orders VISA,
Discover, and Mastercard. Oregon has no sales tax.
All payment to be in U.S. funds. |
|
| PHONE OR
FAX ORDER: |
| To speed handling
of your order, please include the catalog item numbers.
We accept VISA, Discover and Mastercard over the
phone 503.538.1576 or FAX. 503.538.5902. Our office
is open Monday through Friday 8:00 am to 4:30 pm
Pacific Time. Holidays when the office is closed
are Thanksgiving, Christmas, New Year's Day, Memorial
Day, Independence Day, and Labor Day. |
|
| SHIPPING: |
| Add $4.25 per
plant for shipment via Priority Mail or UPS. |
| Packaging
and Handling charge is $4.95 per shipment. |
|
| SHIPPING
SEASON: |
| Because our
roses are potted and greenhouse grown, we are able
to ship all 12 months of the year depending on weather
in your area. You may plant at any time except during
periods of extreme cold. Our roses are shipped semi-dormant
in November, dormant from December to February, semi-dormant
in early March and leafed out and growing the rest
of the year. In the spring you should plan your order
date to coincide with or follow the date of the last
frost in your area. Sometimes there are weather
conditions en route to you that will delay departure. |
|
| SPRING SHIPMENTS: |
| Our potted
roses will have broken dormancy and be ready for
planting in your area. They should grow rapidly in
your garden. |
| SUMMER SHIPMENTS: |
| Your roses
will be shipped in top condition and may be planted
all summer. |
|
| Growing
and planting instructions are included with each
order. |
|
| GUARANTEE: |
| Due to the
extra care we put into our growing and shipping,
we are pleased to offer the following guarantees:
We guarantee our roses to be true to variety and
free of rose virus. Under normal care and conditions,
they will grow and flourish. If when you receive
your order and something seems wrong, please contact
us immediately. If a plant fails to grow and
we are notified within three months of your receipt
of the order, we will replace it once. We cannot
be responsible for abnormal weather conditions such
as extreme heat, cold or possible neglect on the
part of the gardener or other circumstances beyond
our control. |
|
| GIFT CERTIFICATE: |
| Gift certificates are available
in dollar amounts for roses, supplies or books. Each
gift certificate will include a free catalog for
the recipient and a card with the message of your
choice. |
|
| LOCAL HOURS/Sales Cottage: |
May through September: 9:00 am to 5:00 pm – 7 days a week.
October through April: 9:00 am to 4:00 pm – 7 days a week
(Closed on Sundays: November, December & January)
The gardens are open year-round (except major holidays Thanksgiving, Christmas, New Year's Day and Easter). |
|
| OFFICE HOURS: |
| 8:00 am - 4:30 pm Pacific Standard Time (except Saturday,
Sunday and major holidays). |
|
|
For other information phone
or write:
|
Heirloom Roses, Inc.
24062 Riverside Drive N.E.
St. Paul, Oregon 97137
Phone: 503.538.1576 Fax: 503.538.5902
www.heirloomroses.com
click here to use our
online contact form
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